Refund policy

Last updated: May 5th 2026

At Rise & Reflect™, every piece is custom made just for you. Because our products are printed on demand, we are unable to accept general returns or exchanges once an order has been placed.

We encourage you to carefully review product descriptions, sizing charts, and color selections before completing your purchase.

Non-Returnable Situations

We do not accept returns or exchanges for:

  • Incorrect size selection

  • Buyer’s remorse

  • Change of mind

  • Incorrect shipping address entered at checkout

Because each item is made specifically for you, we cannot restock or resell returned items.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we’re here to help.

Please contact us within 7 days of delivery at:

hello@riseandreflectbrand.com 

Include:

  • Your order number

  • A clear photo of the item

  • A brief description of the issue

Once reviewed, we will gladly offer a replacement or refund at no additional cost if the claim is approved.

Order Changes & Cancellations

Because orders move into production quickly, cancellation requests must be made within 12 hours of purchase.

After production begins, orders cannot be modified or canceled.

If you notice an error in your shipping address, please contact us immediately. We cannot guarantee changes once an order has entered production or shipped.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or card provider to process the refund after it has been issued.

Shipping charges are non-refundable unless the return is due to our error.

Shipping, Duties & Customs Fees

Shipping costs, customs fees, import duties, taxes, or tariffs (including those related to international orders) are not included in the product price unless otherwise stated.

These charges are determined by local government authorities and are the responsibility of the customer.

Customs delays or additional charges imposed by your country are outside of our control.

Lost or Stolen Packages

Rise & Reflect™ is not responsible for lost or stolen packages marked as delivered by the carrier.

If your tracking information shows delivery but you have not received your package, please contact the carrier directly to file a claim.

We're Here to Help

If you have questions before placing your order, we’re always happy to assist.

At Rise & Reflect™, we believe healing is worn visibly — and your satisfaction truly matters to us.
We’re here to help every step of the way.